Totally a scam. And an expensive scam at that! Their online ad said it'd be $24 just to come out, so I asked how much it would be to actually break into my car to get my key out. They said they won't know, because every car is different , even though I told them the type and year of my car. Well they also advertised 15 minutes or less. An hour and a half later, he shows up in a black hoodie looking like a criminal breaking into my car, very professional. He uses a pump to open my door, and a hook thing to jimmy my lock open. Wow, really? And how much did I pay for all of this? $150. He said either my insurance company would reimburse me (which I said, "I doubt it, since I have liability with a shady company.") or A-1 Locksmiths would reimburse my themselves. I called my insurance company, and they said I was not covered for locking my key in my car. So I called A-1 Locksmiths and told them what happened and the lady tried to negotiate with me how much of the $150 I got back. Really? There isn't a set amount? Finally, after talking for a little while, she said if I could find a cheaper company, she would match it. Well, I have finally found a company who will do it for $30, and I keep trying to call A-1 Locksmiths so I can tell the lady I have found a better competitor, and have received her voicemail for the past two days, morning and night. Needless to say, they're a scam. After talking to friends about what happened, all of them seemed to already know how terrible of a company A-1 Locksmiths is and how they rip everyone off. After hearing tons of horror stories about this company, paying $150 for some young teenage dude to wiggle my car door open with no effort whatsoever, and waiting an hour and a half for it all, then being lied to and ignored by customer service, I think it is apparant that I would not recommend this company whatsoever. How do you spell scam? A - 1 - L - O - C - K - S... I think you get the picture.