Sofa delivered with one leg missing
I bought a sectional sofa at Dallas Natuzzi shop, and it was a floor model. I paid ~$3700.
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When it was delivered and I tried to put pads on legs, I realized one leg is not there. That was just 20 min after delivery guys left with my signature.
I called the shop and heard it is optional leg, at first. Under the corner part of sectional sofa, that is pentagon shape, had only 4 legs instead 5 legs at each coner. What a joke.
After several calls, sales person was nice though, they offer me a leg, but he said I had to pick it up and install it myself. How nice. No one expect getting the sofa with missing leg and need to fix it himself on delivery day after paying $3700. I talk to him 30min but all I heard is they will charge me for the fix, if they send someone to my house, or charge $200 delivery fee if I return it.
Enough bad experience so far, then the worst part is the rude manager. When I went there to pick up the leg and tried to give feedback to manager, all I got was, she was staring at me with mean face that I felt like she was trying to tell me "go away with the leg".