I shopped there a few times- and their customer service is horrible. The manager is shady and just wants to make a sale- he's rude and doesn't care. once they have your money- they could care less about your furniture being shipped on time or if you're even getting it. I've had friends that have purchased furniture and they were suppose to deliver in 2 weeks, but they didn't receive it for 4 months- that's pathetic! I hate the people that work there- makes me sick!

My wife and I purchased a 3-piece upholstered couch set from Prestige for $2,000.00. For about $250 more we also purchased an extended 5 year manufacturer's warranty. We thought that would cover us. When they delivered the couches, the main sofa had greasy hand prints on it-- they were so defined you could see each individual fingers-- so we refused it until it was either cleaned or replaced. The second time they delivered the main sofa the left front leg was not screwed in properly and wobbled; an easy fix with a screwdriver, but makes one wonder about their quality control. We then had to wait about 5 weeks before the love seat arrived.

After 4 months the couches started to sag as if they were losing their stuffing. By the 5th month they looked really bad, and were uncomfortable to sit in. My wife's initial inquiries to Prestige concerning local repairs was odd: Prestige responded that they could send a repairman out, but since it was Prestige's repairman any work done would invalidate out manufacturer's warranty. When we asked Prestige about the extended warranty they said it was out of their hands and we needed to notify the manufacturer. We had no contact information-- we were not given any information at the time of sale on the warranty. We finally got in touch with the manufacturer. The manufacturer, located out in California, had no information in regards to our "extended manufacturer's warranty."-- he had no idea what we were talking about.

We almost always had to make the calls to keep the ball rolling. No follow-through from this company whatsoever. No word from Alex himself. The question of the $250 extended warranty has not been answered.

I can not recommend shopping at Prestige; I feel obligated to warn folks to stay away. This is too much money and too much hassle to deal with terrible customer service over a faulty product with bogus warranty coverage. Look for bargains elsewhere.

Do not shop here. I purchased 2700.00 worth of furniture and when it was delivered they did not bring my chaise lounge that I had purchased. I paid 700.00 for it. They told me it was out of stock. I told them at that point that I didn't want the chaise anymore and to please refund my money. That was almost 3 weeks ago. I have made several calls to Alex the owner with no results. I see they used to have a store in Mesquite TX and someone else had a similar problem.