Wednesday, December 19, 2007
My wife and I purchased a 3-piece upholstered couch set from Prestige for $2,000.00. For about $250 more we also purchased an extended 5 year manufacturer's warranty. We thought that would cover us. When they delivered the couches, the main sofa had greasy hand prints on it-- they were so defined you could see each individual fingers-- so we refused it until it was either cleaned or replaced. The second time they delivered the main sofa the left front leg was not screwed in properly and wobbled; an easy fix with a screwdriver, but makes one wonder about their quality control. We then had to wait about 5 weeks before the love seat arrived.
Read more at dallas.citysearch.com
After 4 months the couches started to sag as if they were losing their stuffing. By the 5th month they looked really bad, and were uncomfortable to sit in. My wife's initial inquiries to Prestige concerning local repairs was odd: Prestige responded that they could send a repairman out, but since it was Prestige's repairman any work done would invalidate out manufacturer's warranty. When we asked Prestige about the extended warranty they said it was out of their hands and we needed to notify the manufacturer. We had no contact information-- we were not given any information at the time of sale on the warranty. We finally got in touch with the manufacturer. The manufacturer, located out in California, had no information in regards to our "extended manufacturer's warranty."-- he had no idea what we were talking about.
We almost always had to make the calls to keep the ball rolling. No follow-through from this company whatsoever. No word from Alex himself. The question of the $250 extended warranty has not been answered.
I can not recommend shopping at Prestige; I feel obligated to warn folks to stay away. This is too much money and too much hassle to deal with terrible customer service over a faulty product with bogus warranty coverage. Look for bargains elsewhere.
Pros: Are you kidding?
Cons: Absolutley no care for the customer after purchase has been made, has not honored warranty, will not return your phone calls