Run! Worst Service Drive
As a Previous employee...I quit the job. To justify the situation. I was told that I had to sale a new motor to a customer. What was the problem? The problem was he came in with an engine knock. Turned out the mechanic stated he needed new valves. But the service manager stated, no he needs a new motor. The service manager told me to sale a new motor. I sold it, to the customer. Costing alot of money to the customer. When the man came to pick up the vehicle he was dressed a Dallas Police officer. That was a scare. So I quit, and never looked back. Also at that timethe Durango's would come in with a whining noise in the transmission. We were told to say, Dodge knows it's there and that we could replace the tranny, but it could happen again. What happens when the vehicle goes out of warranty. Customer pays.
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