Rusty Wallis Certified Pre-Wrecked Honda
Rusty Wallis Honda recently sold my elderly father a certified pre-owned Honda. During the sales negotiation, my father asked if the car had ever been in a wreck, and the sales person told him "no" and presented him with a clean CarFax report.
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Less than two weeks from purchase, recurring problems with the car caused us to learn that the car had been in at least one major accident sustaining significant damage (resulting in mechanical problems). So - within a few days of purchasing the car, we returned to the dealer for a refund, and the dealer refused. The dealer first tried to convince us that the car had not really been wrecked. Then they later claimed that there is no state law in Texas that requires the dealer to disclose the fact that the car has been previously wrecked (even if the consumer asks). They also claimed that they did not know that the car had been previously wrecked (even though the dealer obtained it on trade-in, and subsequently performed the Honda 150 point inspection to designate it as a "certified pre-owned" Honda).
Finally (after much negotiation), they offered to take the car back again on trade - as long as my father didn't mind taking a $2,400 loss on the trade, after owning the car for only two weeks (of which 6 days was spent in their shop awaiting repairs).
Later, through TxDOT we tracked down the car's previous owners and found the one that wrecked the vehicle. She said that she totaled the car near Austin. However, much to her surprise, Allstate insisted on repairing her 2003 Honda Civic to the tune of $11,000+ (I have a copy of the invoice).
According to an investigator at TxDOT (Dealer Enforcement Division), Allstate actually spent closer to $15,000 on the repairs. He also said that they have had trouble with insurance companies doing this recently. In addition, he said that Rusty Wallis Honda has had a lot of complaints and that they are apparently pretty bad characters. He initiated an investigation of the dealership as a result of our complaint (with no results pursuant to our case).
The prior owner who wrecked the car (also elderly, and in poor health) said that Rusty Wallis Honda ripped her off on the trade in as well. She was very angry at them. She said that when she traded in the car, the Rusty Wallis sales staff pressured her and would not let her leave until she did the deal. They also made false claims of high-mileage (145,000 miles), no AC, and standard transmission, in order to give her a lower Kelley blue-book trade-in value, and that they knew that the car had been wrecked. She said that they wore her out and that she finally relented and did the deal with them just so she could get it over with and finally go home.
My advice: don't deal with Rusty Wallis Honda because they are dishonest.
If you buy a used Honda from another dealer, don't pay extra for a "certified pre-owned" Honda, because it doesn't mean SQUAT.
CarFax is only a stating point and cannot be trusted 100% (especially when insurance companies and dealers are being dishonest). Have YOUR personal mechanic check out the car first before you buy. If the dealer objects to that idea back out of the deal and get out fast.