Don't Give Your Credit Card Number
I decided to cancel my appointment. Even I went ahead and changed my credit card number. I did not want to take risk. They say their hourly rate is 120$ but they don't say how long it would take to clean the house. I think that is risky. They can linger and charge as high as possible.

Not acceptable !

DO NOT GIVE THEM YOUR CREDIT CARD NUMBER. I originally posted a 5-star review. But now I must downgrade that, based on more experience with them. I met with the owner. They will not give you contract or work order, only guidelines. Any offer for the cost of cleaning made verbally will be denied later. They may then charge your credit card more than you expect. The owner talks about building a mega-franchise, and how they now include other business, like their insurance company, all in one office. On the first house cleaning, where they charged the maximum, based on their estimate for a 3-bedroom (over $400) the cleaning team met our expectations. After that, they reneged on our agreement for future charges, and they charged about $250 for what should have been no more than a $150 house cleaning. The fitted sheets on the beds were even put on in the wrong direction. As a result, we terminated our agreement after just a few visits, since they were unwilling to negotiate the discrepancy, and we filed actions against them. I liked their cleaning team, but the office doesn't seem to understand how to work fairly with their customers.

I have only had The Maids come to my house twice; both times glass items have been broken. Today, they broke a wedding gift, and then did not even bother to clean the glass off of the floor. This was resolved

I have my house cleaned every week. Without The Maids I wouldn't be able to keep up with the cleaning around the house and it would be a total mess. They arrive promptly every week and leave the place looking wonderful.

My friend in Plano just had a baby and wanted his house sanitised befofre the baby came home

That was all the reason they were hired and i need to say that they did a remarkable job

They also gave a lot of pointers on dos and donts in the house when the baby come home

I just felt they cared..